Turn DMs into closed deals.

Yes. You pick a plan and add a card on Stripe’s secure checkout to start your free 7-day trial. You won’t be charged until the trial ends, and you can cancel anytime before then in Plan & Billing. One free trial per person.

DM to Close connects through the APIs Meta provides to developers (the Instagram API with Instagram Login and the Messenger Platform for Facebook Pages). You sign in on Instagram’s and Facebook’s own login pages, and Instagram’s messaging rules, like the 24-hour reply window, are built in. DM to Close is an independent product and is not affiliated with, endorsed by, or sponsored by Meta, Instagram, or Facebook. An optional browser-agent mode exists for people who can’t use the official connection; it runs on your own device and is at your own risk.

No. Facebook only offers messaging tools for Pages, not personal profiles, so you connect a Facebook Page you manage.

No. Pick a starter pack for your industry (fitness, coaching, real estate, med spas, salons, e-commerce, tattoo, photography and weddings, agencies, local services and more), fill in a short box about your business, and choose which replies, keywords and follow-ups to turn on. You can edit everything afterwards.

The one you choose: Muse, ChatGPT, Claude, Gemini, an automation tool like n8n, Make or Zapier, or your own software. Each agent gets its own key with the permissions you set, and you can switch or remove it anytime.

Your agent writes in your voice, but it never pretends to be human. If someone asks, it says it’s your AI assistant and offers to have you reply. You can also have it say so in the first message.

Anytime. Reply from Instagram, Facebook or the CRM, and the AI automatically steps back from that conversation. You choose AI Auto, Assist (it suggests, you send) or Manual for each lead.

Yes. Invite teammates as Admin, Salesperson or Viewer. Plans include 2 to 25 team members.

Access tokens and 2-step verification secrets are encrypted, passwords are never stored in plain text, every business’s data is kept separate, and important changes are logged. We don’t sell your data or use it to train AI models.

Yes. Cancel from Plan & Billing in one click. You keep access until the end of the period you paid for.

It asks the AI agent you’ve connected to draft your instant replies and conversation starters from your business info, offers and approved links. You review the drafts, regenerate or undo any of them, and nothing is saved until you press Save. DM to Close runs no AI of its own for this and adds no AI charge; your agent uses your own AI account. No agent connected yet? Copy the ready-made prompt into any AI and paste its answer back as a draft.

Yes. Add the chat bubble to your site with one snippet, or share your hosted chat page or link page. Those chats arrive in the same inbox as your DMs. Website chat is included on every plan.

They do in website chat, where they’re on by default for new accounts. For Instagram and Messenger DMs there’s a separate switch in Automations that is off until you turn it on. Replies go out only within Meta’s 24-hour window after the person’s message, and never when a lead is on Manual, marked do-not-contact, or you’re handling the chat yourself.

Yes. A reply can carry up to 4 buttons: a link that opens a page, or a ready answer that’s sent when tapped. In Instagram and Messenger they go out as buttons or quick replies. Instagram shows them in its phone app; Instagram on the web may show only the message text. If Meta won’t accept the buttons, the message is sent as plain text with the links written in. Buttons also work in website chat.

You connect your own Stripe or Calendly account. When someone pays or books, the lead moves to Won or Call booked, you get an alert, and the sale appears in Analytics by post, Reel and keyword. People are matched by the tracked link they used (most accurate) or by their email. Calendly’s webhooks require a paid Calendly plan.

Your headline, buttons, quick links and social icons, in one of 5 themes or your own colors, with drag-and-drop ordering. Chat options include a logo chat bubble with your greeting, an inline chat window, a floating chat button and quick-question chips. Each button’s clicks are counted, with no visitor identities stored. It’s included on every plan, and the chat options need your website chat switched on.

Yes. Items a pack adds are labeled with the pack’s name. In Keywords, Preset replies and Sequences you can search, filter by pack, group by pack, select items or a whole pack, and delete them together after a confirmation. Only owners and admins can delete.